WELL Health Stories

Wisp delivers high-quality care and speedy treatment

Wisp is a fully digital telehealth provider that uses technology to provide a high quality of patient care. From its inception, the company was built to deliver a patient-first experience, with a focus on providing speedy treatment and immediate access to care. To achieve this, Wisp operates on an asynchronous model, which allows patients to access the service 24/7 without an appointment. Patients fill out their information, which is then sent to physicians available across multiple time zones and coverage areas.

Wisp has created specialized queues for the different services offered on their provider platform across the 51 jurisdictions it serves. These queues are streamlined to match patients with the appropriate physicians who are licensed to practice in their state.

Wisp’s systems are also designed to enable physicians to access patient history and medical information quickly and easily, ensuring timely, high-quality care. In urgent cases, Wisp aims to examine cases, recommend treatment and even prescribe medication within three hours. Currently, around 93 per cent of visits are completed within this timeframe.

Explore further how Wisp delivers high-quality care and speedy treatment by downloading our 2022 ESG Report.