WELL Health Stories

Digital enablement is proven to enhance healthcare efficiency

“Because of our scale, WELL is uniquely positioned to have the most consequential positive impact on healthcare delivery in Canada. Our focus every day is on caring for healthcare providers. We empower them with best-in-class tech and services designed to optimize their time so they can place even more focus on their patients and less time on admin.” – Jeremy Mickolwin, Vice President of Clinic Operations


There is ample evidence that suggests the use of digital tools – such as online booking, patient reminders and secure patient messages – increases patient visits and decreases no-show rates. For instance, self-scheduling through online booking has been found to reduce no-show rates by 53 per cent compared to other methods.

An evaluation of two clinics utilizing Ocean’s online booking system reported a decline in no-show rates by 41 per cent and 82 per cent, respectively. Providers who adopt secure patient-physician messaging have also reported an increase in productivity of more than 10 per cent. Similarly, by using Ocean’s online forms, the University of Toronto was able to cut the time spent by nurses screening and monitoring students who were patients from 16 hours a day, seven days a week, to 7.5 hours a day, Monday to Friday, by communicating with patients via online forms. Additionally, Ocean’s online booking has been shown to reduce medical appointment booking costs by roughly 70 per cent.

Learn more on how WELL’s digital enablement is proven to enhance healthcare efficiency by downloading our 2022 ESG Report.