WELL Health Stories

Empowering providers for better health outcomes: Our 2022 initiatives

In 2022, we undertook several initiatives to empower providers across our primary care clinics in delivering better health outcomes.

Some of these initiatives include:

Using Business Intelligence data visualization software to monitor the adoption rate of online booking services. The dashboard’s reporting features can measure staff time saved and identify areas for improvement, leading to increased efficiency in staff time and improved patient satisfaction. This program also serves as a change management tool, encouraging staff to adopt new practices and technologies that can improve the clinic’s performance.

Switching to a voice over Internet Protocol (VoIP) phone system to track call metrics, such as the number of calls answered within five minutes and the conversion rate of online booking versus phone calls. This allowed us to optimize staff time and increase efficiency.

Implementing a centralized referral system to streamline the referral process and improve patient outcomes. By managing referrals through a single source, we reduce errors, delays and miscommunications, ensuring that patients receive the care they need in a timely and efficient manner.

Explore how WELL is empowering providers for better health outcomes & our 2022 initiatives by downloading our 2022 ESG Report.