WELL Health Stories

Building strong relationships with care providers

As part of our mission to care for the care providers, we have several programs to engage and retain them.

Our Physician Success Team (PST) aims to create an environment where healthcare providers at WELL clinics can provide the best care to their patients. The team answers questions, responds to requests and provides support in areas such as recruitment, technology and operational efficiency. The PST grew to five team members in 2022, up from one in 2021, demonstrating our commitment to providing a high-quality experience to care providers.

Our Pulse Check campaign helps us gather feedback from providers so we can gauge their satisfaction with matters such as staffing, equipment and systems. We also launched a new ticketing platform that enables our operations team to better support and collaborate with providers in managing their requests and feedback.

We also use a variety of employee engagement measurement tools at the clinic level. For example:

  • Circle Medical conducts anonymous surveys on different aspects of the employee experience on a rolling basis, and trends are analyzed by the management team.
  • Wisp conducts weekly and monthly surveys, and the results are shared with managers and the executive team for review and action.
  • CRH Medical is rolling out a survey to gather anonymous feedback on work environment, site of service culture, peer relationships and overall experience with the company.

These initiatives help us gain a better understanding of the workplace from the perspective of care providers and clinicians, while continually improving and evolving the support we provide so that we create a satisfying work environment and encourage retention.

Explore further how WELL is building strong relationships with care providers by downloading our 2022 ESG Report.